We create confidence through our customer support

Satisfaction is the result of a great technical support and human care

Our Solutions

IT Assistance Services

The IT assistance service allows your customer to have access to a qualified bilingual technician native English or Spanish, to perform ultimate technology support whenever they need it.

How it works?

  • We provide the service through an omnichannel platform, chat, telephone, voice IP, social networks, Facebook Messenger, Whatsapp, Telegram, email, etc.
  • Remote incidents solutions.
  • Around the clock, all year long.

How it works?

This service allows protecting devices from viruses, malware and any other software threat, also disables inappropriate content limiting the use when someone is browsing from their digital devices.

  • Antivirus: Implementation of protection mechanisms against viruses, malware.
  • Parental Control: Blocking inappropriate networks, setting time limits …

Family Security

We protect your family from online threats. We guarantee digital security and configure vulnerable devices.

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IT Consultancy

We analyze companies’ IT capabilities and advise on a digital transformation based on SaaS (Software as a Service) platforms, to improve customer management and achieve better interaction.

We provide advice and strategic tools to enable the best client management and achieve a better interaction.

We can, efficiently and easily, manage all communications in one platform.

We are experts in Apps’ integration within a single omni-channel customer service platforms which allows savings in costs and time.

How it works?

  • It provides a fast, personalized and consistent service through the integration of email, web, RRSS, telephone, chat and more than 700 applications.
  • Designed to help agents collaborate with each other and optimize their time so they can focus on the client.
  • The agent can talk with your customers in real time.
  • We can discover everything that is said about your brand on the net through active social listening.
  • We can integrate it with a virtual assistant “bot” that interacts intelligently with your customers.

Our Platform

Manage all communications with your customer in one platform.

Why our services?

  • We make the communications with your customer easier.
  • You can start using your time wisely.
  • Omnichannel experience for your customers. One platform for all your support channels.
  • You can save money.
  • Our IT support service is reliable and responsive.
  • You can know how your customer feels.
  • You can be aware of the customer’s journey.
  • We can customize your platform with your own apps.
  • We can customize your workflows and make them easier.
  • With our 24/ 7 monitoring communications our support team is always standing by to help you out.

We are focused on:

Insurance companies

Two market line focus on the insurance companies. Stand alone: The insured can buy the service and pay for it independently. It would be sold through the insurance company. Within the insurance premium. The company assumes the cost and offers it as an added service. We can involve to the Loyalty Area and offer it to the customer through a membership service.

Banks

Banks can generate reliable environments to increase the use of online banking and portfolio loyalty.

Utilities companies

companies offering marketing campaigns and providing loyalty and retention services to their portfolio.

Telecom companies

offering a new product connected to the home package product in order to generate more streams of revenue.

Customers who trust us

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Success is vital for customer retention

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Need more information?​

Send us a message and enjoy all the advantages and benefits that Always do IT provides you.

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