Improve customer experience and brand loyalty.
Users ask for the same things in different ways, Inbenta understands them all.

Search Engine

The most accurate search results

from all sources you want in a single view.

in E-Commerce

between your customers and your content

support tickets, emails and calls.

Your bot will understand the most



Improve the customer experience

finding answers and products.

naturally conversational and

Webhooks to

Success story

Groupon use Inbenta’s Search engine

Groupon is a global leader in local commerce, offering a vast mobile and online marketplace where people discover great businesses at amazing prices. Thousands of his customers search or inquire about products, services and policies every day. To keep up with the excess demand of searches that could overtake their call center, Groupon needed an affordable solution that offered instant customer support. With Inbenta’s Semantic Search Engine and self service features as a first line support for their customers, Groupon support can answer far more of their emails instantly.

Thanks to the semantic Enterprise Search box on their pages, customers can access Groupon’s knowledge base to find all answers easily to common questions. The dynamic FAQs scan only results that are highly relative to the customer query.

Groupon gives people immediate answers with semantic search.

Groupon use Inbenta’s Enterprise Search to offer answers to over 1 million customers. In this way it offers faster customer service and lower email wait times.

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